Return Policy

We strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help.

Returns:

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Time Frame: You have 30 calendar days from the date of purchase to return an item.
• Non-Returnable Items: Custom orders and sale items cannot be returned.

Return Process:

1. Initiate a Return: To initiate a return, please contact our customer service team at info.mysuperbox@gmail.com with your order number and the reason for the return.
2. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how and where to send your package.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds:

• Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will inform you of the approval or rejection of your refund.
• Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
• Partial Refunds: Partial refunds may be granted in certain situations (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges:

• Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info.mysuperbox@gmail.com with your order number and details of the defect or damage.

Contact Us:

If you have any questions regarding our return policy, please contact our customer service team at info.mysuperbox@gmail.com.